If your flight is late then there are no waiting charges. Our operations team track customer flights to ensure our drivers arrive on time and allow up to 45 minutes of free waiting after the flight has landed. Please not however that any delays at immigration, customs or duty free shops are not the responsibility of Dunstable Minibus Hire and in which case waiting charges will apply.
Every airport has different rules regarding picking up passengers from arriving flights. Please ensure you are fully aware of the rules regarding pick up and have clarified where to meet the driver upon making your booking.
When making your booking it is imperative that you give as much information regarding how much luggage you will be carrying on the day as possible. We would then be able to advice accordingly to ensure you book a suitable vehicle and avoid issues on the day of collection.
Paying a deposit with bookings at the time of reservation is a common practise throughout the minibus industry. Our booking are all taken in advance and therefore we need some commitment from our customers to ensure that they are not likely to cancel at the last minute. In some cases when making a cancellation you may loose your deposit, please ensure that you read section 9 in our Terms & Conditions so that you are fully aware of this prior to making a booking.
As a reputable minibus hire service established for a number of years, all our deposits are paid via electronic transfers ensuring both parties a proof of transaction. In the unlikely event that there is no transport provided by Dunstable Minibus Hire, you will be fully refunded – Terms & Conditions apply.
On the day we provide a vehicle based on information that is acquired at the time of your booking. The vehicle will be fitted seats to accommodate for at the least your booking request, so if this is the case please ensure you let us know of any changes with the number of passengers as soon as possible
Our operations team ensure that all journeys are planned carefully to make sure there is no unease caused by delays. Therefore we recommend making all additional pick-ups and drop-off information available when booking or at least with enough notice. We cannot guarantee requests made at the time of travelling to make additional stops to be accepted.
Dunstable Minibus Hire discourages alcohol being onboard company minibuses, however on certain occasions allow drinking provided a £75 refundable drink deposit is provided at the start of the journey. The deposit will only be refunded if there are no spillages or damage incurred on the vehicle by customers and all bottles/cans have been removed at the end of the journey.